Men's Sterling Silver Pipe Wrench Necklace

Hi there — I’m sorry to hear about your experience.

Just to clarify, your order was delivered 13 days after shipment, which is within our standard delivery timeframe.

The pendant you received is a solid .925 sterling silver pipe-wrench design, made of three detachable parts. The small nut in the middle holds these parts together — if it’s spun too loose, they can come apart, but it’s easy to reassemble by aligning the pieces and tightening the nut gently.

We’ve also replied to your email about this issue — could you please send us a quick photo of the pendant? That will help us confirm whether it can be fixed. If it’s unrepairable, we’ll gladly replace it or issue a full refund.

Please check your inbox and reply to our email when you can — we’ll sort this out for you right away.

— Cindy, Customer Care