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Products

Below are some of are common questions about products

All our products are made of solid sterling silver or fine silver, as described on the product pages. 

Sterling silver contains 92.5% silver and 7.5% other metals, primarily copper and steel. Fine silver contains at least 99% silver. 

We accept any third party authoritative inspection. 

Yes. All silver tarnishes.

When silver comes into contact with oxygen or sulfur, the surface of the silver oxidizes and becomes dull.

We will send silver polishing cloth and silver polishing bar with the jewelry. The silver polishing cloth is used to polish the surface of silver jewelry, and the silver polishing bar can help you remove tarnishes from the surface of silver jewelry.

Most of our products are hallmarked.

Sterling silver products are hallmarked 925 or S925.

Fine silver products are hallmarked 990 or 足银 (“Pure Silver” in Chinese).

Thai hill tribe silver is not hallmarked.

In a few cases, there is no hallmark because there is no suitable location for a hallmark in the design of the product.

Our silver jewelry is guaranteed to be authentic, whether it is hallmarked or not. We accept any third-party inspection.

Most of our products are made in China.

We work with the most qualified silver jewelry manufacturers in South China. Our products come directly from the factories without any middlemen. That's why we can sell premium silver jewelry at affordable prices. 

A small portion of our products are hill tribe silver from northern Thailand. They are handmade using original tools and techniques passed down through generations.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

We ship to the United States via a shipping agency. The total shipping time is 8-10 business days.

It includes two routing processes: first from China to the local US distribution center, and second from the local US distribution center to your address.

The tracking information will only be displayed on the USPS or SpeedX website after the package arrives at the local US distribution center.

If you have any questions about package tracking, please feel free to email us at service@jewelry1000.com. We will always assist you in tracking your package throughout the process.

No worries. We will cover it for you.

Import taxes vary according to the tariff policies of different countries. If your package is subject to import taxes, please pay the taxes and keep the receipt provided by customs or the courier.

Contact us at service@jewelry1000.com and send a photo of the receipt. We will refund the tax amount within 24 hours. 

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