Hello Terri,
Thank you for your feedback and for shopping with us.
We’re glad to hear that you like the ring design.
This particular ring is an open-ended, adjustable design, so it does not come in fixed sizes and there are no size options to choose from on the product page.
And we did not receive any message or note requesting a size 11 when the order was placed.
That said, we’re truly sorry for the confusion and disappointment this caused.
Please feel free to reach out to us directly, and we’ll be more than happy to help you with an adjustment suggestion or discuss a solution that works for you.
Best wishes,
Jewelry1000 team